
Strategic UX Lead and system sthinker
I help teams make sense of messy UX systems and experience debt
UX Lead at Springer Nature · Medium writer ·
Speaker at UX Brighton 2026 ·
Hello,
I’m Chiara, a UX Lead with 18+ years of experience in the industry.
I help organisations move beyond surface fixes and using systems thinking, evidence, and design craft to tackle complex experience debt.
Skills & processes
My tick boxes

Analysys
Insights
- Interviews with stakeholders
- Conducting Workshops
- User researches
- GA data analysis
- Competitor analysis
- AS IS document
- Recommendations

Conceptual Design
Strategy
- Information architecture
- Sitemaps
- User flows (diagrams)
- Personas definition
- Journey representation
- Functionality design
- TO BE document

Physical design
Realisation
- Paper sketches
- Wireframe (low, medium fidelity)
- Interactive prototype (high fidelity)

Testing
Verification
- Guerrilla Testing
- Heuristic evaluation
- Questionnaires
- Interviews
- GA analysis
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