• Strategic UX Lead and system sthinker

    I help teams make sense of messy UX systems and experience debt

    UX Lead at Springer Nature · Medium writer ·

    Speaker at UX Brighton 2026 ·

  • Hello,

    I’m Chiara, a UX Lead with 18+ years of experience in the industry.

    I help organisations move beyond surface fixes and using systems thinking, evidence, and design craft to tackle complex experience debt.

  • Skills & processes

    My tick boxes

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    Analysys

    Insights

    • Interviews with stakeholders
    • Conducting Workshops
    • User researches
    • GA data analysis
    • Competitor analysis
    • AS IS document
    • Recommendations
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    Conceptual Design

    Strategy

    • Information architecture 
    • Sitemaps
    • User flows (diagrams)
    • Personas definition
    • Journey representation
    • Functionality design
    • TO BE document
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    Physical design

    Realisation

    • Paper sketches
    • Wireframe (low, medium fidelity)
    • Interactive prototype (high fidelity)
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    Testing

    Verification

    • Guerrilla Testing
    • Heuristic evaluation
    • Questionnaires
    • Interviews
    • GA analysis